What are Our Customers Saying?

"My customer service experience with your company, both on the phone and with your man Rory, was exceptional! Very polite, professional and helpful." Donna L. - San Diego, CA

"I want to let you know how happy I am with the service I received today from Tom. He did a great job and you're lucky to have him working for you" Patricia C. - El Cajon, CA

"WOW. From Lee Howell, the sales representative, to Jeff, the scheduler, to Nick, the installer, they have awesome customer service traits. We would HIGHLY recommend them. Not the lowest bid but you get what you pay for. The new door and opener are made of quality.materials and extremely quiet".        Heide F. - El Cajon, CA

"You guys did an AWESOME job! I'm very pleased with Alex Solo's work and professionalism, as well as Ashley's customer service over the phone. I'm crazy happy with Precision and will recommend to any/everyone! Great Job!" Mathew Z. - San Diego, CA

"Things started poorly with my purchase. When I called the manager came out the same day and made everything right. Precision definately went above and beyound the call of duty. Thanks.  Sacha O. - San Diego, CA

" Alex and Jesse were both outstanding - start to finish! Jeff G. San Diego, CA

"I just wanted to let you know that your technician Larry showed up early and did an exceptional job today. I'm very happy I went with Precision - Thank you! Jim M. - Vista, CA

" Great service from your company today! Prompt, polite, explained everything and gave me some options. I paid a little more than I have with other companies but I believe in value and you delivered - thanks!! Robin J. - Fallbrook, CA

"I want to compliment John Hudson on the excellent service he provided me today. I will remain a customer at Precision because of his expertise. Thank you." Beverly D - Escondido, CA

"I want to let you know that the young men (Larry Emory & Jesse Franco) that came to my home were on time, wonderful, polite, did outstanding work.  I have only great things to say about Precision. Thank you." - Hariette H - Rancho Santa Fe

" I'd like to express my gratitude for the excellent done in connection with repairing my garage door opener.  In today's world of deteriorating customer service, dealing with your company's representative, was a breath of fresh air. He arrived promptly, provided very friendly and competent service - He detailed the technical issues, gave recommendations as to service, and despite delays with insurance approval, kept in touch and kept me updated.  In sum, throughout this whole process, he showed out most respect for the customer. I will absolutely recommend your company to my friends and colleagues and if any issues ever arise again, I will most certainly use your company. Thank you for providing such a great service and having such terrific employees!  Lev D. - San Diego, CA

 David was awesome! He gave me all the information I needed and did not waste any of my time. Originally I was just looking for a quote on what it would be to get a new garage door. I had no intentions at all of buying one today. He did a great job of explaining my options, and before he was about to leave he offered to take an extra 15 minutes of his time and fix my current door that was hanging on by a thread. He made fixes to the current door that made it safer and more functional until I could get a new one. It was not until after he finished fixing my door that I decided I might as well go ahead and purchase this one because I do not think I will find another company that is willing to come out and practically fix my door after only giving me a quote. David was great! I can honestly say that I would not have bought a door today, possibly in the future but not today, unless he was there to help. Thanks!
– Mitchell Ryan – San Diego

BBB endorsement is a real plus. Prompt service (within 2 days), especially given that it was a Saturday evening appointment. Excellent technician.
– Ron Himes - San Diego

I called late last night, and David was at the house first thing in the morning the next day. He was honest and did a great job. Thanks, David!
– Tim Wood- San Diego

Your ad said you worked on weekends and I need to get my car out of the garage. I was very glad that you could send Joe Dillard out to help me. We needed a new opener, so Joe helped me get a car out and then came back Tue to put all the things in. He will get me one opener and then everything will be perfect. He was a very nice worker and I will recommend you folks to other.
– Mary Harris - San Diego

Joe arrived early and was quite diligent at his repair work which included the replacement of a broken spring and the still functioning spring which was of the same age as the one replaced. He took his time explaining what needed to be done and why he was doing what he was doing for the repair required. He also helped reset the garage door opener and he was quick, well trained and courteous. I would recommend Precision and Joe to my friends for their garage door repairs. Thanks for excellent service.
Douglas McKibben - San Diego

Our serviceman was very polite & friendly. He explained what was needed and the pricing clearly. He made us feel comfortable and confident of the quality of garage door opener that he installed.
– Mike Paparatto - San Diego

Brent and Jeff arrived right on time and quickly diagnosed the issue. I appreciated that they went through a thorough checklist to fully inspect the door. They had the parts on board the truck and completed repair in about 30 minutes. I felt service was excellent and price fair for the work.
– Andy Young - San Diego

Our service technician was professional and courteous. He provided us options and pricing and we felt he had our best interest when recommending the repair. We found Precision in La Jolla Blue Book and are glad we did because they performed well and we will call again.
– Scott Levin - San Diego

I’ve seen the coupons from time to time so the name stuck with me. One of our door springs had broken. Within that day I had a new one put on and the Technician was very courteous and friendly. I even learned a thing or two about garage doors and the Liftmaster. Will definitely recommend your services.
– Sandra Adams - San Diego

The mechanics were courteous, polite, and very efficient. An upgrade to two torsion springs was recommended and accepted. Quality work at a fair price. Well done. Precision is number one.
– Paul Haggard-Escondido

David C. was very professional, knew what he was doing, and took the time to explain the process. He was honest and did a great job. The service was completed the same night. Thank you very much. Highly recommend :-D
– Nicki Barone-Escondido

I received the best service. Efficient, complete, and professional. The Best in the county. I recommend Precision highly
– Ted Kilman-Escondido

The service technician did a great job. He showed up on time, explained what needed to be done to fix the door, gave me a written quote, and once approved, got down to business. Very knowledgeable on garage doors and openers, worked hard my spring repair, and was very conscientious about the work he was doing. Great job.
– Jim Ruder-Escondido

Brent did an excellent broken spring repair job and was a pleasure to meet.
– Michael & Deborah Pierce-Escondido

We learned at 8:30 on a Saturday morning that one of our springs had broken which prevented us from getting both our vehicles out of our garage! Esaud Lagunas came to our rescue and within 2 hour since we made the service call, Esaud had repaired our garage door. Great job guys!
– Scot Parker-Escondido

Service was performed previously and I was very satisfied, so I called again.
– Rex Latus-Escondido

Tech was great, arrived on time and was very professional.
– Brent Wammack-Escondido

The service call was quick and the tech did a very good job but the back office support was horrible. I had to call 4 times to get a receipt and it took me over a week. They kept promising but never followed through.
– Gary Boisen-Escondido

Very responsive service. Nice young man performed the work and did a professional job.
– Bill Anderson-Escondido

Brent provided an estimate. He was on time and answered all my questions. He was professional, courteous and friendly. When I have my work scheduled I will ask for him.
– Rex Latus-Escondido

Thanks guys service was excellent, I am paralyzed from the chest down and use my garage door a lot to enter my home, it was very important have my door fixed fast. Jerry was my repair installer he was awesome....worked with me on the price because I’m on a fixed income. I would recommend this company to everyone. Wish there were more people like this out there. Thanks again.
– Nick Turano-Escondido
 
Precision Door Service was great to work with. Jacob, our service technician, was professional, courteous, and quick. His ability to explain how the mechanisms work and his attention to detail inspired confidence in me.   I appreciate the photos of Precisions technicians on their website; it provided us with a sense of security that the individual who came to our door is who it should be. There was great communication between Precision and myself. The courtesy call before our technician arrived is greatly appreciated.
– Charles Huang-Escondido

Excellent service, professional, on time &explained all that he did & routine maintenance.
– Sharon D. –Escondido

Very happy - come quickly. Efficient service - only took an hour.
– B. Brintlinger-Escondido

Prompt service and thorough explanation of what happened and how it was going to be fixed.
B Holden-Escondido

Jacob was on time - DID SUPER JOB!
 G. Herrmann-Escondido

I wanted to let you know that the technician Phil Sheldon was outstanding in both his service and attitude. He answered every question I had. If I ever have another problem with my garage door I will ask for him.
– R & L Pratte-Escondido
 
With such exceptional service, you will continue to be the only company to work on my door.
– Scott Newell-Escondido

Lio was able to explain all the services he was providing me. He was very knowledgeable and provided excellent customer service.
– Kisha Gonzalez-Escondido

Trevor was very professional. He informed us of a problem that he was having but solved it quickly and without us even realizing there was a problem. Would & will recommend PDS as well as Trevor to others.
– Eddie & Shellie Bobadilla-Escondido


Jeff was prompt, professional, and courteous. He replaced both springs and had my garage door working as good as new in about an hour. Thanks Precision...
– Andrew Sivori-Escondido

If this turns out to be trouble free, we will highly recommend you--and Marantec Garage Door Openers. Jason was a very thorough technician and sales person.
– Charles T Owen-Escondido

Fallbrook Area
Great service and Diego did a good job explaining my alternatives.
J. Everett - Fallbrook

I'm so pleased that Jacob was able to identify the problem and fix it quickly. Thanks.  JB - Fallbrook

Brent was very professional and represented your company perfectly. His service and knowledge was superior. I will definitely recommend and use Precision again. Thank you.
– Kay G. – Fallbrook

I found you through your print ad in Fallbrook Directory. The woman who answered the phone made a wonderful impression. Technician Alex did an excellent job of explaining the problem and proposed fix. I had him retrofit 3 overhead doors that day. Very pleased.
– D Collins- Fallbrook

This tech is one of the best in all areas.
– T Pestolis- Fallbrook

Just wanted to put in a good word regarding your employee Phil Shelden. He just came to repair our garage door and was extremely personal and professional. He not only fixed our problem but went above and beyond by lubricating the joints and making our garage door sound much smoother/quieter. You should be proud to have such a wonderful employee representing your company! Thank you!
– Diane Garrett- Fallbrook
 
Jordan spent a few hours removing our old garage door opener and installing a new Marantec M4700e operating system. The job went very smoothly and efficiently. He clearly explained to us how the new system operates. He also assisted us in setting up the HomeLink devices in our cars.
All in all, it was a pleasure having him do the job for us. In our opinion, he should be a Field Supervisor and do all the new personnel training. He is truly a credit to your company.
– Ron & Nacy Betts- Fallbrook

Have dealt with all kinds of co.'s for all sorts of problems....thank u Precision for showing us there are still old school businesses in operation. From my first phone call to my Tech's honesty and work ethics to my last phone call was not only an easy and respectable experience, but actually pleasant!! Did I mention I had been trying for two weeks to fix my garage door..it was too old, don't know about parts..yada yada..I call Precision on Friday morning, they r out that evening and our tech put in a weeks’ worth of work on sat. So he could fit us in on sat. All I really want to get across is my Thank You, Thank You Precision!!!
– Sharon Stradley - El Cajon

Superb is the word which best fits the professional, personable and proficient ministrations of Brent Bassett to my arthritic Amarr garage door to put it back into brand-new shape during his on-time visit this morning. From his courtesy phone call announcing his imminent arrival until his departure following a great job, Brent became one of my new old friends. It is no doubt that he is a valuable asset to his company and a direct reflection of the care and leadership examples of Precision Garage Door of San Diego. It was indeed my privilege to observe a true artisan at work and I will be pleased to recommend Precision without reservation to friends and neighbors.
– Richard Stanley - El Cajon

I called Precision because the spring for my garage door recently broke. Brent was our technician. He was very friendly and professional. He was honest and thorough in his explanation of what needed to be repaired and how much it would cost. He definitely was knowledgeable and I knew I could trust him. He finished in less than an hour and now my garage door works better than it did before :) The offered me a free lube and tune because I guess Brent was a little bit behind schedule, which I was happy to accept! Even at that, he was still here within the window period that they gave me. I would happily call Precision back if we ever need further repair and I will recommend them to others!! Thank you!
– Jessica Dewitt- El Cajon

After researching various garage door companies decided to call Precision for an estimate. The service was exceptional. Technician explained what needed to be done. Must admit that initial estimate was higher than I anticipated, again based on internet research. I was able to find the springs online for a third of what I was charged, but since I have never worked on garage torsion springs I figured what was the point of going that route. All in all the service was performed quickly and professionally. I will recommend to friends and family,
– Sam Perea -La Mesa

Diego did a great job and stayed in touch until job was finished.
– John H. -La Mesa

Andrew was very professional and knew a lot about the business and parts.
– Jason P. -La Mesa

Andrew came in, solved all the door problems, very helpful. Thanks for the great service.
– M Sisco-La Mesa

Brent arrived within the time frame that I was scheduled, which is great. He was very informative and very patient explaining all of my choices. The door I selected was not on his truck. I will have to re-schedule the install, due to my schedule of being out of town.
– Debbie DeMartino - Carlsbad

Very professional from start to end. Phone confirmation of appointment along with email, Brent showed up a little early and seemed to diagnose and fix the problem. I elected the complete moving part rebuild - the garage door is far smoother and quieter now. I watched Brent do the whole job - a prior guy with another company was far less competent. At every step of the way Brent knew what he was doing and seemed honest. He could have pushed for a new garage door opener, but didn't. I would give this a five star review if everything stays this good in three years.
– Steve White- Carlsbad

At 8:30 last night I discovered my garage door spring was broken. I called Precision expecting to leave a message and a live human being answered the phone. She was able to schedule my appointment first thing the next morning. Brent arrived and quickly went to work. Two hours later I was off to continue my day as usual. Thank you for such fantastic service!
– Judith King – Carlsbad

I would be more than happy to comment on the services provided by Brent, one word should suffice. “Awesome”. He was extremely professional and very willing to engage in conversation while working on my door. Same day service and servicing my area were key reason for my engagement of your company. I also liked the email appointment notification as there was a small mix up on my address which was handled efficiently by your CS team. Great Job all around, would recommend to anyone.
– Mike Erickson – Carlsbad

I had contacted other garage repair services on this Labor Day weekend, only to be told that no one was available or that the service would be a little extra due to the holiday, so when I called Precision, they had a repair man at my door within a few hours, with all the equipment needed to repair my garage door on hand. The service man was very knowledgeable and most of all, friendly, at no time did he try to sell me anything I didn't need.
– Larry Marquez- Carlsbad

Thanks to David for recommending the upgrade package which my door definitely needed. Great, quick repair and the door works better than it did before!
– Steve Libby- Carlsbad
 
I received an estimate. I did receive a lower estimate and will use that particular company. Esa was very professional and gave me lots of good ideas for other garage doors I may need in the future. I own rental properties and can use a reliable service.
– Barbara Gaeto- Carlsbad

Actually, I'm writing this review because Esaud is a former student of mine and it was a great surprise to see him. One of my favorites. He was here at 8:10 am and finished by 9am. Very personable and efficient. My husband found your ad online when he tried to contact the original installers. We are quite satisfied. We appreciate weekend service.  
Dale Feist- Carlsbad

Diego had a pleasant personality and did a great job. We will definitely turn to Precision for our future needs.
– George Sehremelis- Carlsbad

Excellent service.
– Daniel Ukropina- Carlsbad

Great garage door spring service, responded within only a couple of hours. Very competent and friendly, thanks
– Janet Lapp- Carlsbad

David Culver came out on an emergency call because our garage door came off its rollers and we could not close it. He worked very hard until late at night to fix the door. He was professional and knowledgeable and went above and beyond to help us on a very late call.
– Ellen Swaim- Carlsbad

Found you by internet and had good reviews and someone answered the phone.
– Pat Sandner- Carlsbad

Your tech did an exceptional job. He was very nice, professional, skilled, and seemed to be a top notch guy! The overall experience from start to finish of your company was exceptional. I really appreciate your great service.
– Hector Luna- Carlsbad

Hi, needed my springs repaired on my garage door. Diego did a great job, courteous and prompt! Thank you,       Christine Grawin- Carlsbad

Diego Fernandez showed up promptly, explained how he was going to repair the broken garage door spring and set to it.....and now it works great, and I am very happy with the fast service and repair.
– Martha Bader – Carlsbad

I was very pleased with your service. I called on a Saturday at 11AM, was promised service between 2PM and 4PM and the technician arrived at 2:05PM. He was competent and professional with a very pleasant manner. He finished the repair quickly and tested it several times to ensure my satisfaction.
– Edward Thompson- Carlsbad

Technician was early, young but very professional. Gave me several options for the repair that was needed. In the end the repair was reasonably priced and done well. He also gave me some other useful operating tips for future. Very happy w service and will definitely refer them and use them again if needed.
– Kelly Polk – Carlsbad

On time, efficient and pleasant to deal with.
– Leland Heiner- Carlsbad

Excellent, excellent customer service! This was an emergency repair call on a Sunday night on Mother's Day. In less than an hour from placing the phone call, we had a technician ringing our doorbell. Mr. Lagunas was knowledgeable and very polite. He explained the problem with our garage door and how he was going to fix it. He was very true to his word and the time estimate to carry out the repair. We highly recommend this company.
– James Witkowski- Carlsbad

Quick response. Professional service. Thanks!
– Arthur Spafford- Carlsbad

Good worker, stayed until the job was done right
– Mike Price- Carlsbad

Technician was professional, prompt, and thorough. Garage is working like new again.
– Mike Bjornstad – Carlsbad

Offered excellent advice and suggestions for repairs. I was very pleased with the service, and the willingness to work out a deal for broken springs. I will recommend his service to family & friends.
– Jacob Biedak- Carlsbad
 
Excellent quick & prompt service. Highly recommended.
– Stacy Kuchta- Carlsbad
 
Great attitude, job was done in less time than expected -
– R. Sundstrom- Carlsbad
 
A+ on all levels. Very professional. Everyone should go to Precision.
– Pete S. – Carlsbad
 
Great work! Fast and explained everything he was going to do.
                                                  Linda F. - Carlsbad

Precision Door Service BBB Business Review