See what our customers are saying!
San Diego Area

Mr. Topping was professional and appropriate in all respects and, were the only issue him as a representative of your company, he would get five stars. What was not okay was the fact that the garage door you sold us on November 11, 2012 (invoice number 775542) came with a manual release handle that was attached to a cord to accomplish the manual release. Last week, we went to use the manual release due to a power outage, only to find that the cord was made of a material that rotted and it broke when we went to use it. Mr. Topping told us that neither such cord nor any part of the track assembly was warranted as part of our lifetime warranty on what we bought from you folks. We thought, and I believe most would find our thought reasonable, that all of what you sold us was part of the warranty, not just the motor assembly. I am reasonably handy (comes with being 69 years old) and could manually release the door from the track myself, which I did and we got our cars out. But my experience causes this question to come to mind: How many garage doors did you folks install that had that same cord that rots away and breaks when needed most? Can you imagine if there was a power outage caused by a fire and a customer of yours, as part of the effort to evacuate, could not manually release the door from the track because the cord broke. leaving them unable to get their car out of the garage so they could retreat to safety? My overall point is that somebody must have signed off at some point for that cord to have been judged adequate to the task. Was that the manufacturer or was that your company? Either way, your company is who any customer would look to in this situation. I am a businessman myself and I would suggest that your company contact each customer who has a rotted cord and tell them that they need to remedy that problem. I don't know how you explain to those customers that they will have to pay your company a significant amount of money to install a new cord (hopefully made out of material that will not rot). I, today, bought the battery backup so that, should the power go out when I am not home, my wife can get her car out of the garage and, if necessary, escape a fire. I am not happy I needed to do that but, where safety is at issue, one has to be prepared at all times and it will be a while before I can see if I can replace the rotted cord in the track portion of my unit. I have rated the service only one star because of the rotted cord issue but, again, I was pleased with Mr. Topping in all respects.

- James Clark

A Response from: tab
Larry called and left VM to smooth things over. . Marantec changed their product to correct this issue already.

Diego was very nice and told me right away I need new springs , I ordered two new springs .

- Diane Owens

- Sun Granata

- Jennifer Reardon

Very professional and prompt service.

- Terry Fillmore

- Debra Chambers

James was great! Very knowledgeable and friendly. He Diagnosed the problem immediately and started Working on the repair. I appreciated the same day service too. Thank you!

- julie strickland

- Ryan Garrett

- Danielle Black

A Response from: Tab
Larry emailed and called. Waiting for cust. to reply. Refunded 475$

- GUS COLACHIS

- Don Costello

- Beverly Bruff

Josh did a very good job. Very professional.

- Bill Cormode

Got a next-day appointment. The tech, Monte, arrived right on time, diagnosed the problem and made a quick adjustment to fix the problem. What more can you ask for?

- william walker

- Cleveland Apartments

- Bob Mellon

Thanks for sending Ben out to complete the project. He was very knowledgeable, friendly and had a great attitude. Thanks again and I would highly recommend this company to my friends, family and neighbors. Chad Bruce

- Chad Bruce

I highly recommend Precision Garage Door Service. We had a problem with our garage door opener that they had installed in 2014. Jon Topping came out within a few days and replaced our old machine with a stronger unit under warranty with no questions asked. He also gave us a battery backup, new keypad and new car openers for free. What a stand up company! His visit only took 20 minutes. Our neighbor was so impressed that she came over and scheduled him for the next week. Thanks Jon and Precision Door!

- Craig and Michele Talbot

- Yolanda Esmane

- Margy&Richard Ashby