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San Diego Area

Before writing my review I gave the chance to the company in two emails to answer my concerns but instead they indicated it was "miscommunication" and offered me a 15 % discount which was not the case and left my serious question unanswered. In my second email I clearly explained there was no miscommunication whatsoever and outright false and misleading pricing which resulted in a major service instead of a very cheap repair. I will leave the judgment to the readers of this comment and seriously encourage everyone before calling this company and using their services, please do a simple research to make sure not to pay way more than you need to. Thanks ------- I found this company based on Yelp and Google reviews and many good feedbacks which looked very solid with good customer service. One of my 2-door garage doors stopped working and when I did a troubleshooting I realized the problem is a common issue with the worn out plastic gear which moves the chain. I have replaced this part once a few years ago in my previous house with the cost of 10 $ and just 30 minutes as a DIY project. I didn't have my tools so I asked for the service and clearly indicated the issue even in my online request. When the technician arrived, he examined very briefly and said the chain does not even move and I said of course because the gear is worn out and asked him to verify it. He opened the cover and acknowledged that. Then I asked how much does it cost to replace it. He brought his tablet and then quoted me a jaw dropping 480 $ish. I asked if you were sure it should not be like that and he showed me his laptop and said yeah it is here. The gear and sprocket" is around 230 $ !!! and with the labor etc it would cost me 480 (something like that). Then he said if we change the whole system (motor, chain, etc) it costs like 750-ish and that makes sense for me to pay just around 300 $ more and get a brand new everything. I was sure the price of the part should be like 10-20 $ but the way he showed his laptop and confirmed that it is like 230 $ (more than 10x I assumed), after more or less 5 minutes of discussion I decided to change the motor. Since I have 2 garage doors and the chance the gear goes bad on the other one sooner than later was high, he suggested giving me a discount and changing both. Moreover, he suggested changing all rolling wheels and in total charged me 2, 074 $. I told him that since I recently bought this house, financially I would rather just fix the gear and live with it until I have enough money to later change the whole system, but a False and misleading price quote left me with this hefty bill. Especially I have two kids at home and did not want to risk their safety. Maybe it was my fault that I accepted his unfair and wrong quote which was 10 times more than its actual price but given all the good reviews and comments I thought I should be wrong. The same day when the job was done, I googled and found the whole part was like 20-25 $ in Amazon which was compatible with my system! I wrote an email and explained what happened but instead I got just an apology and we will make sure it never happens blah blah and a refund of 294 $. I sent another email and elaborated all the conversations and numbers but again same generic apology email! A healthy company will get to the bottom of the issue and will officially answer why you leave customers in a situation by misleading them to do a major job instead of performing a very cheap repair. This project could be completed simply with the cost of part and installation <200 $. I do not recommend this dishonest service company to anyone at all and who knows maybe the good reviewers also thought they got the best deal and service without knowing what the actual repair cost  could be. Please do your research before calling them!. Best, Ed

- Eddie

The actual physical presence of the door, was acceptable. The door was ordered twice, both times the height of the door was wrong. This error was consumated after repeated measurements, and still worng. We waited a long time for this door, we purchased the upsell, and still the service was questionable. I cleared the garge three times, by myself, [I have a heart condition] after mark said he'd help. The service tech, was snippy, not a happy camper at all, His attitude was offsetting to say/write the least. I gave three stars on the door itself. ruben 619-888-2091

- Ruben Sanchez

Eric was curious & Knowledgeable. He explained the quote and all work to be done. Eric completed the work efficiently and in a timely manner. I will call on Precision in the future if needed. Thank you.

- Gerard King

David was friendly and professional. As well as making repairs he gave me tips on lubing parts and maintaining genie motor. He was very helpful and informative.

- Manuel Villarreal

Josh was beyond excellent Would recommend to everyone Thank you

- Andreas Petrou

5 stars Excellent service. Dave, Our garage door service repair representative was punctual and gave us recommendations that made sense to us and were within our budget. He completed the installation in a timely And professional manner.

- Bill Belong

Cameron arrived on time, evaluated the situation, presented various solutions and the cost for each. He patiently answered my questions and gave me plenty of time to evaluate each of the solutions and ponder my decision. After I made my decision, Cameron proceeded to replace the belt rail, ball bearing roller, torsion springs, and garage door opener. Approximately two hours later everything was installed, and Cameron explained clearly and carefully how to use the new wall console and demonstrated the safety features of the new garage door opener. At all times, Cameron treated me with respect, patience, and professionalism. He was respectful of my property. I am very happy I called Precision Garage Door Service of San Diego!

- Rebecca Taylor

Thanks for great service and advice. Eric was on time, knowledgeable and professional. Great work!

- Tom Wright

Ben did a great job. Great response time by Precision Garage Doors.

- SCOTT WILSON

From the moment I first contacted Precision of San Diego all the way through the completed install I was very impressed with the service. Everyone was friendly, professional and very helpful. Our installer Jesse was a true pro and did a fantastic job installing our doors and setting everything up. Communication was great throughout the entire process. Finished doors look and work amazing. I would highly recommend Precision for any garage door related work, they are great!

- David Stratton

The team did an excellent job and were super professional and cleaned up after they were finished. Great final product. Thank you to the instillation team and to PD for ensuring g the correct materials were installed.

- Sanjay Mistry

Job well done and efficiently. Thanks.

- Elaine Kennedy

Jonathon was friendly, prompt and very thorough in explaining what was needed to be done to bring my door back to good working order. Very nice young man. I appreciate squeezing me in early. Will definitely refer this company to my friends and neighbors. Thanks!

- Wynona Osborn

Josh Jackson was amazing, very professional and very nice

- George Ground

Jonathan was very good described the problem gave solutions clearly and did the job in the time he said. Was very helpful and friendly.

- Paul Savona

I was pleasantly surprised & impressed by the wonderful service provided by Precision Door. Our technician, Cameron, was prompt, courteous & very knowledgeable about the servicing needed. He provided the service requested & explained each procedure. No pushy sales tactics , just good service. Thank you again for the prompt & reliable service. We will definitely call again for your services if needed & will definitely refer your company to all our friends & neighbors.

- Claudine Batton

Very knowledgeable and friendly service. Fixed my problem.

- Karen Wood

Josh dropped off the new remotes. The garage door works great now. How do I pay you? Visa card OK? Roger Legare

- Roger Legare

Excellent job of diagnosing problem

- Dave Scott

As always, service request response was fast and efficient. Eric was courteous with a great attitude. Thanks again

- John Schmidt